Delivery and Returns
All items listed on catanddogcrazy.com are in stock and waiting to be dispatched. We aim to dispatch your goods the day we receive your order, or failing that, the following working day. Orders received over the weekend (after midday on Fridays will be dispatched the following Monday.All orders sent require your signature on delivery for your peace of mind.UK DeliveryOrders up to £15£4 Royal Mail 1st Class Recorded Delivery (Aims to deliver the next working day after posting.)Orders over £15Delivered Free of Charge using Royal Mail 1st Class Recorded Delivery (Aims to deliver the next working day after posting.)EuropeRoyal Mail International Signed For service – £8.50. (Aims to deliver 3-5 days after posting.World Zone 1Royal Mail International Signed For service – £12.50. (Aims to deliver 5-7 after posting.)World Zone 2Royal Mail International Signed For service – £15.00. (Aims to deliver 5-7 days after posting.)Returns Information.At Catsanddogscrazy.com we aim to meet and exceed your expectations. However, we appreciate that ordering via the internet is not always an easy procedure. Therefore, if after placing your order you change your mind or need to cancel or return your product we will endeavour to make this a simple process.The Distance Selling Regulations entitle you to a full refund if you request such in writing 7 working days after receiving your productIf you need to amend your delivery address, remove items from your order or cancel it completely, please contact us on 01260 298623 (Mon-Fri 9-5.30) or email us at email@example.comIf your order has already been dispatched or delivered then you’ll need to follow our returns policy procedure.To Track Your OrderSimply log in to your customer area to view order and tracking informationMissing, Incomplete or Damaged GoodsIf your order hasn’t arrived, or arrives incomplete, first check the satus of your order online. If your order has been dispatched but has not arrived within the expected time period please call us on 01260 298623 (Mon-Sat 9-5.30pm) or email us on firstname.lastname@example.orgReturns ProcedureReturns should be made using a recorded service such as Royal Mail Recorded Delivery. Please return the product with the dispatch note that accompanied your delivery. Please give an explanation why the product is being returned, e.g. not suitable, damaged, etc.Alternatively call us on 01260 298623 (Mon-Sat 9-5.30) or email us at email@example.com for advice on how to proceed with returning your product.